JAPANDIWOVENPrivacy Policy
How we handle the information you share with our studio.
What we collect
- Order details you provide at checkout: name, email address, shipping address and order contents.
- Trade enquiry details you submit on the wholesale form: company name, contact person, email and any optional information you choose to add.
- Account details if you register: email address and saved profile information.
- Basic technical data such as device type and pages visited, used to keep the site working and improve it.
How we use it
- To process, ship and support your order, including shipment tracking updates.
- To answer wholesale, hospitality and custom project enquiries.
- To send order notifications, and marketing email only where you have opted in. Every marketing email carries an unsubscribe link.
Who processes your data
- Payments are handled by Stripe; we never store full card numbers.
- Shipment tracking is retrieved from carrier tracking services.
- Transactional and subscription emails are delivered by our email provider from notify.japandiwoven.com.
Cookies
- We use cookies and local storage to keep your cart, sign-in session, market and language preference working.
Your rights
- You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time.
- Write to hello@japandiwoven.com and we will respond within 30 days.
Retention
- Order and invoice records are retained as required for accounting and export documentation. Marketing contacts are removed on unsubscribe request.
Questions about this policy: hello@japandiwoven.com